Savile Town Medical Centre

How to Register

If you wish to register with the practice, then please visit the surgery and the practice staff will be more than happy to assist you in this matter.

or alternatively click here to register with the practice. Leaflet - New registration-QR code

How to find your NHS number

An NHS number is a 10 digit number, like 485 777 3456.

You can find your NHS number by logging in to a GP online service or on any document the NHS has sent you, such as your:

prescriptions
test results
hospital referral letters
appointment letters

Ask your GP surgery for help if you can't find your NHS number.

NHS 111 Get help online or on the phone

To get help from NHS 111, you can:

You can find your NHS number by logging in to a GP online service or on any document the NHS has sent you, such as your:

go to 111.nhs.uk (for people aged 5 and over only)
call 111

NHS 111 is available 24 hours a day, 7 days a week.

Other ways to contact 111

If you have a hearing problem

Text relay

Call 18001 111 using the Relay UK app or a textphone. This is available 24 hours a day.

Find out how to use the Relay UK app or a textphone on the Relay UK website

If you need help in another language

British sign language (BSL)

Use signvideo.co.uk/nhs111

Other languages

Call 111 and ask for an interpreter.

Lifestyle and Wellbeing

Information and Support: Live Well, Stopping smoking, reducing your alcohol intake, losing weight and taking more exercise are just some ways to help ensure that you maintain a healthy lifestyle. One You and LiveWell are great resources that can help you achieve this, along with some further local resources below:
Lifestyle Wellbeing Leaflet

Your Test Result(s)

For Test Results please ring the practice on 01924 461124 8-10 days (or otherwise if so instructed) after your test.

Please note - Our telephones line are very busy on a morning and would like to request you to telephone for test results (e.g. blood, urine, x-ray) after 11.30pm (Monday to Friday).

Blood test results usually come back in 5-10 days. Smear Test result and Imaging Scan reports e.g. Xray, CT, MRI, Ultrasound often take a little longer to come back to your GP.

If any of the results are abnormal then the Practice/GP will contact you either by text message or by letter, asking you to make an appointment at the practice. You will be advised if the doctor wishes to see you in person or wants to arrange a telephone consultation.

If your results are normal you will not receive a text or letter, however you are welcome to call the practice in the afternoons to confirm your test result.

Please note -Tests which are arranged by hospital consultants do not come back automatically to your GP until after you have seen the hospital doctor and been given the result personally.

Get your medical records

You can see your GP records by:

asking for them at your GP surgery
going online to see them (if you have signed up for GP online services)

VIOLENCE STATEMENT

This practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.

The practice will not tolerate this kind of behaviour from anyone, and could result in the patient being removed from the practice list. This includes anyone who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.

All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.

How to Complain

The practice makes every effort to give the best service possible to everyone who attends our surgery. However, we are aware that sometimes certain events or situations can go wrong, leading to a patient feeling that they have a genuine cause for complaint. If this is the case, we would wish for the matter to be settled as quickly, and as amicably, as possible. Simply contact the Practice Manager, who will give you the opportunity to further discuss you grievance. Further written information is available on the complaints procedure form obtainable from reception. We constatntly aim to improve our service and strive to improve.

How to measure your blood glucose levels

A number of tests can be used to diagnose and monitor diabetes by checking the level of sugar (glucose) in the blood.

These include the:

fasting glucose test
glucose tolerance test
HbA1C test –
Read more - Blood Test Examples at nhs.uk

Blood glucose test kits may be available to use at home. Testing your blood at home is quick and easy, although it can be uncomfortable.

You would have been given:
- a blood glucose metre
- small needles called lancets
- a plastic pen to hold the lancets
- small test strips

GP Earnings

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Savile Town Medical Centre in the last financial year was £64,021 before tax and National Insurance. This is for 1 Full time GP and 1 part time GP who worked in the practice for more than six months.

Important information for patients

Extended Hours: We're here for you, for Longer

We're here for you, for Longer Evening and weekend appointments now available. Patients can now see a local GP for routine appointments on weekday evenings and at weekends. Pre-bookable and on-the-day appointments are available between 6.30pm and 9.30pm each weekday, with additional slots available on Saturdays from 9am and 4pm and Sundays 9am and 1pm. These appointments are available in Dewsbury Health Centre and can be accessed through your own GP practice, or by calling the free NHS 111 phone line out of normal working hours.

GP ONLINE CONSULTATION FOR PATIENTS

PATCHS allows patients to communicate securely and safely online with their practice about non-emergency medical conditions or admin questions. It also offers 24/7 access to symptom-specific self-help information and easy access to other local NHS and self-care services. Engage Consult is designed to boost patient access, enhance practice efficiencies and to free-up much needed time and resources for clinical and admin team.
HOW WE USE YOUR MEDICAL RECORD

Practice Privacy Notice explains how Savile Town Medical Centre will collect, look after, use or otherwise process your personal data. “Personal data” is information relating to you as a living, identifiable individual.
This practice handles medical records in-line with laws on data protection and confidentiality

We share medical records with those who are involved in providing you with care and treatment.

In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill.

We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.

You have the right to be given a copy of your medical record. You have the right to object to your medical records being shared with those who provide you with care.

You have the right to object to your information being used for medical research and to plan health services.

You have the right to have any mistakes corrected and to complain to the Information Commissioner’s Office.

Please see the Practice Privacy Notice on the website or speak to a member of staff for more information about your rights.
Accessible Information Standard for GP Practice

Information:
Savile Town Medical Centre supports equality of access for all, including in line with commitments set out in the Equality Act 2010 and the NHS Constitution / Care Act 2014. We are committed to complying with the Accessible Information Standard ( DCB1605 Accessible Information (formerly SCCI1605 Accessible Information )).

As a provider of NHS services, the Standard the practice to identify, record, flag and share and meet the information and communication needs of people with a disability, impairment or sensory loss. Accessible Information Standard
Important information for patients

Information for Patient regarding Coronavirus Outbreak

Information for Patient regarding Coronavirus Outbreak The NHS is well prepared for outbreaks of new infectious diseases and has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal. Check online at gov.uk and at nhs.uk for advice on your travel and contact history and the latest COVID-19 information before attending the practice. NHS 111 has an online coronavirus service that can be accessed at: https://111.nhs.uk/service/covid-19

You must continue to wear a face mask in our practice

When attending our GP surgery, you must continue to wear a face mask and follow social distancing rules, unless you are exempt. Practice staff will continue to use appropriate personal protective equipment (PPE). This will help to ensure the safety of our patients, visitors and staff, especially those who are more vulnerable to infection. This is in line with the latest national guidance which applies to all healthcare settings in England. You can find more about this on the NHS England Website. We are working extremely hard to provide safe care to our patients. We hope that this helps clarify why these measures are in place.

Lifestyle and Wellbeing

Information and Support: Live Well, Stopping smoking, reducing your alcohol intake, losing weight and taking more exercise are just some ways to help ensure that you maintain a healthy lifestyle. One You and LiveWell are two great resources that can help you achieve this, along with some further local resources below.

Lifestyle and welbeing Advice

Free NHS Health Check

Better Health Campaign

Friends and Family Test

Fiends and Family Test (FFT) is the way the NHS aims to give patients the opportunity to feed back their views of the care or treatment they have received. This will help NHS Health Care Settings to engage with patients, celebrate areas of good practice and target areas for improvement. The question patients will be asked in ALL settings is: “How likely are you to recommend our service to friends and family if they needed similar care or treatment?”
FFT Survey - Savile Town Medical Centre

You can also find information on the dedicated NHS website - NHS UK Friends and Family Test

Further resources and information can also be found on the NHS England website.
Immediate action required: Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E
Immediate action required: Call 999 if:
You have sudden chest pain that:
- spreads to your arms, back, neck or jaw
- makes your chest feel tight or heavy
- also started with shortness of breath, sweating and feeling or being sick
You could be having a heart attack. Call 999 immediately as you need immediate treatment in hospital.

If you have a hearing problem

Text relay

If you need help in another language

British sign language (BSL)

Other languages

Important information for patients

Important information for patients

Immediate action required: Call 999 or go to A&E now if:

Immediate action required: Call 999 if: